Reed Holden

Reed Holden

Recent Posts

A Continuing Saga: What If Your Customers Hate You?

Posted by Reed Holden on Sep 18, 2018 10:13:01 AM

Last month, I wrote about problems with the phone company that provides service to our home in the woods of Maine. If you don’t remember, the service is terrible and the process to get problems resolved is awful. In any case, we were in Maine recently, and saw a truck for a competitive phone company. I couldn't wait to call them. Though the call was quick and to the point, the customer service representative gave me the options and informed me that it was going to be at least a month before the service became available. When it is available, we will be switching to the new phone provider. Why? Because over time, I have come to absolutely hate dealing with the current telephone provider

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Topics: Negotiating with Backbone

When Discounting Moves from Dangerous to Disastrous

Posted by Reed Holden on Sep 6, 2018 6:25:16 AM

OK, I get it. In rapidly growing markets, it's worth it to discount your products and services, in order to establish and expand your footprint. The high-tech guys have known this for years and use that strategy quite effectively.

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Topics: Negotiating with Backbone

Bullies and Backbone

Posted by Reed Holden on Jun 26, 2018 10:14:57 AM

Recently, we've seen a number of negotiators get taken to the cleaners in business and politics when they just didn't know how to deal with a bully. You know who they are: they yell and scream at you, pounding the table throughout the process. Think about the current trade negotiations with China—the same thing happens in business all the time.

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Topics: Newsletter, Negotiating with Backbone

Big Customer Negotiating: Dancing with a Gorilla

Posted by Reed Holden on May 23, 2018 1:21:49 PM

Big or small, almost all B2B companies have to sell to large, powerful companies because they believe that the "big win" keeps the plant running or resources at capacity. Those negotiations are often tough and focus on price. “Tough” isn't quite the right word – how about brutal? Those big companies, or gorillas, control a lot of revenue, and like it or not, we have to sell to them. As a result of those brutal negotiations, the oftentimes smaller seller will lose money or barely break even. 

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Topics: Newsletter

Price with Confidence: Remember Who You Are

Posted by Reed Holden on Mar 8, 2018 6:02:00 AM

Celebrating 10 Years of Pricing with Confidence (video 11 of 11)

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Topics: Pricing with Confidence, Celebrating 10 Years of Pricing with Confidence

Tech Giants Apple, Google, and Amazon Get Pricing Right

Posted by Reed Holden on Feb 14, 2018 7:56:25 PM

In an article published recently in the “Technology” section of The Wall Street Journal, the author, Jack Nicas, alluded to pricing excellence in the three giants of U.S. and global technology: Apple, Google, and Amazon. Here are the results of the last quarter:

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Topics: Newsletter, Pricing with Confidence

When a Poker Player Gets Mad, You Might Be Winning

Posted by Reed Holden on Nov 14, 2017 4:05:03 PM

Over the past year, I have noticed an increase in "scorched earth" negotiating tactics. These are tactics which move beyond "going kamikaze" that I talk about in Negotiating with Backbone. This new tactic indicates that the other party is going to angrily walk away from the deal and hurt each of the parties in doing so. Here's what I have learned: so far in every case, while it is an escalation of normal poker playing, it is still just a tactic to get a discount.

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Topics: Negotiating with Backbone, Newsletter

On Great Leaders

Posted by Reed Holden on Oct 18, 2017 7:20:22 PM

We've had a lot of discussions on leadership lately. They tend to focus on people not characteristics. You know the drill, this person is a great leader and this one isn't.

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Topics: Newsletter, Negotiating with Backbone

Moving Beyond Big Data

Posted by Reed Holden on Sep 20, 2017 12:37:30 AM

The purpose of "big data" is to give managers a clearer vision of something so they can make decisions about products, pricing and distribution. In pricing, it is generally around how customers buy.  It uses statistical techniques to group customers into definable segments and helps you figure out how to sell to those segments.

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Topics: Newsletter, Selling with Confidence, Pricing with Confidence, Uncovering your Value

Move Beyond the Rabbit: Sales Strategy to be a Game Changer

Posted by Reed Holden on Sep 14, 2017 2:00:05 AM

Move beyond the rabbit: sales strategy to be a game changer

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Topics: Negotiating with Backbone, Selling with Confidence