When Your Buyer is a Bully

Posted by Chris Mitchell on Jun 23, 2017 11:33:55 AM

With the media full of reported bullying incidents in politics, schools, on sports teams, and in the work place, why do so many sales professionals put up with these similar tactics demonstrated by procurement? Some bullying experiences are subtle while some are more outrageous than others – downright kamikaze!  Negotiating Backbone is imperative for today's sellers.

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Topics: Selling with Confidence

Results May Vary: How Your Value Assessment Might Surprise You

Posted by Holden on May 24, 2017 1:30:11 AM

How Well Does Your Sales Team Harvest Value?

As the understanding and communication of value matures in a sales organization, the payoff to a company’s profit increases.  This truth is widely accepted, like that fire is hot or rain is wet.  If the fact that value creation and harvesting has profit implications is no surprise to anyone, why do so few sales teams reach a level of value maturity and fewer still are able to maximize it when they do get there?

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Topics: Selling with Confidence, Uncovering your Value

If Value Falls in the Woods

Posted by Travis Umpleby on Mar 3, 2017 7:00:23 AM

If a tree falls in woods, and no one is around to hear it, does it make a sound?  After listening to a presentation in which the speaker claimed value didn’t exist until the customer recognized it, I thought about this age old question a bit differently. Let me ask it again, but this time insert one key phrase: If a supplier’s product or service impacts a customer’s business, but a customer doesn’t recognize it, does that value exist?

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Topics: Selling with Confidence

Desperation Pricing is Destructive

Posted by Tannis Ashworth on Dec 5, 2016 7:00:13 AM

(Excerpt form Tannis' current featured blog)

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Topics: Selling with Confidence

Influencers - The Force Behind The Sales Negotiation

Posted by Tannis Ashworth on Aug 9, 2016 8:00:59 AM
In a recent conversation with a sales team, we learned they had invested days into writing a fifty page RFP for a 15-year customer.   The team had done their homework, using their contacts to determine which elements of their response should be emphasized.  The date for all vendors to present to the selection committee was scheduled.  However, a week prior to the date, the sales team received a phone call from the customer saying, “We know your company’s capabilities well and think it would be a waste of your time to go through the motions of a presentation.  Just send us your proposal.”  This was a clear customer ‘tell’ and did not appear favorable for the incumbent sales team.  Two weeks later, the customer called to say, “We’ve decided to go with another offering.”  Huh, what happened?
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Topics: Selling with Confidence

Manage Sales with Backbone

Posted by Reed Holden on Apr 18, 2016 8:00:27 AM

We talk a lot about how sales teams can Negotiate with Backbone, and rightly so.  This is a huge opportunity to take action in limiting discounts that companies think they need to give to win business.  Our clients’ sales teams are making significant improvements on margin in negotiating their very next deal after learning the Backbone framework.

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Topics: Selling with Confidence

Won & Done

Posted by Ellen Quackenbush on Mar 21, 2016 8:00:56 AM

Congratulations! You just inked a major deal that you’ve been working on for the past six months. You carefully worked the deal through a complex buying process, beating out your major competitor in the process. Your quota is almost clinched for the quarter. Time to focus on those other prospects that you have shortchanged recently in the hope of making it over the finish line.

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Topics: Selling with Confidence, Uncovering your Value

Value Isn't Value Until It's Applied!

Posted by Tannis Ashworth on Feb 19, 2016 7:00:43 AM

We all like to believe we understand the value our products and services will bring to our customers.  We study our products and link the benefits of what our company delivers to our customers and their respective business; believing we can make a positive contribution.  However, why is it the messages we work so hard to develop often fall on deaf ears?  Why does it seem the value message we believe in, comes short of getting passed our immediate contacts?

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Topics: Selling with Confidence, Uncovering your Value

3 New Year's Resolutions to Build Negotiation Backbone

Posted by Alison Yama on Jan 19, 2016 7:00:35 AM

What if I told you that just by focusing on improving your teams’ price negotiation muscles, you can improve your topline by 2 or 3%, maybe more?  What would this mean to the profitability of your company?  What would this mean for your own compensation?  Here are three simple but powerful backbone-building resolutions that will help your teams work smarter, not harder, in 2016:

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Topics: Selling with Confidence

How Loyal Are Your Customers?: A Christmas Tree Vendor’s Friendships Inspire a Film

Posted by Adele Mclean on Dec 18, 2015 7:07:19 AM

The tale of the commodity Christmas tree.

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Topics: Selling with Confidence